Please view our short introduction videos below.
Single zones systems: Product Video
Multi zone systems: Product Video
Central systems: Product Video
Simple DIY installation: See How

View other FAQ’s below:

Central Universal Systems
Standard Warranty – see HERE

Note: State-certified or licensed HVAC contractors are not required for a warranty on the DIY series units

MrCool Universal Series can heat effectively below freezing. It can even heat effectively below zero and keep heating effectively down into negative double digits. It can keep a 1500 sf house at 70 degrees in -20 and below – you can view the tech specs here.

Note: It’s illegal in Canada for any HVAC company to refuse to service a competitor’s products. If they do they will have committed an act of “conspiracy” and will be in breach of The Competition Act. This carries a minimum prison sentence of 14 years for anti-competitive behaviour.

As Canada’s largest supplier of DIY Heat Pumps, we service the whole of the country coast to coast.

Our DIY systems are ultra-quiet because they were ‘specifically designed’ for strata properties and condos and are inaudible from anywhere within the building.

The maximum rated sound level for the outside compressor(s):

Single Zones (dBA)
12K (45)
18K (58)
24K (60)
36K (64)

Multi Zones (dBA)
27K (63)
36K (64)

It’s rare to run at maximum because once the internal set point has been reached, the compressor will shut down. We can say with certainty that when the compressor only needs to maintain equilibrium, the noise level is considerably less – akin to a quiet whisper. 

So we could say the rated range is from a quiet whisper (30 dBA) to normal conversation at 3 feet (64 dBA).

Homes are generally a set distance apart from one another. If we say 24 feet for easy math – we can apply the inverse square law as follows:

18K = dBA (58 – 18) = 40 dBA (sound of a quiet refrigerator)

27K = dBA (63 – 18) = 45 dBA (faint rainfall)

This is the noise level outside “standing outside”. If an occupant was standing within the building – it would be significantly less because you’d need to account for double glazing and building insulation. This would reduce the sound level by a further 30 – 50% – making them inaudible to anyone inside the building.

This video shows one of our compressors running on maximum – this unit is the largest we sell (36K) – it is self-evident that I can easily talk over the top of it.

If you purchase an alternative system and do not have it installed by a licensed HVAC professional you may void the warranty. Some systems appear to be DIY products but when you check the small print – you’ll find that they need a licenced HVAC contractor to prevent voiding the warranty – please see an *example below.

Proper installation – Limited warranty applies only to systems that are installed by a state-certified or licensed HVAC contractor[1], under applicable local and state law in accordance with all applicable building codes and permits, Senville installation and operation instructions and good trade practices. The Company reserves the right to request proof of proper installation before enforcing this warranty.

Source: please click HERE

Comparing any non-DIY product that voids the warranty unless professionally installed by a certified or licensed HVAC contractor – is not the same as our tier 1 product that comes with a full DIY warranty, a high level of technical support and parts availability. Warranties and product quality protect your investment and are important considerations when comparing products.

*Disclaimer – this is for information only – we are highlighting warranty differences between products in a fair and transparent way so that consumers can make an informed choice. Warranties are subject to change so it is always best to check with the chosen supplier before making a purchase.

WARRANTY

Ductless Systems
Standard Warranty – please see HERE
Lifetime limited warranty – please see HERE.

Central Universal Systems
Standard Warranty – please see HERE

Note: State-certified or licensed HVAC contractors are not required for a warranty on the DIY series units

TECHNICAL SUPPORT – for any issues with your order or technical problems with your unit please follow the steps below.

STEP 1.
Please register your product with the manufacturer HERE

STEP 2.
Please review the error code documents below and run your first-line diagnostics.

Multi-Zone Error Codes  |  Single-Zone Error Codes

STEP 3.
If this does not solve your issue – please raise a technical support ticket by using the manufacturer’s email support@mrcool.com

Please be sure to include the information below.

• Name it was purchased under
• Where it was purchased from
• Your full address
• The shipping address if different from the above
• Your phone number
• Your email address
• Proof of purchase (invoice or receipt) as well as the date of purchase)
• Model number (found on the side of the unit)
• Serial number (found on side of the unit)
• Any error code? (pictures and videos will help if possible)
• HVAC Tech’s information if applicable

Once you have submitted your support request – you automatically receive a support request number by email – please save this for future reference. You may follow up by calling their tech support line on 270-366-0457 quoting this number.

STEP 4.
If you have not received a response from the manufacturer within 14 days, please feel free to contact us.

Note: you must provide us with your technical support request number before we can help you.

The process requires a little patience and confidence. It’s important to remember that a full warranty covers you and that they will get to you in sequence. As much as we love to help – we do not have access to the manufacturer’s systems that deal with tech support or warranty claims.

DIY Heat Pumps LTD does not provide the manufacturer’s technical support or warranty.

Displacement heating is where a single, dual or tri-zone heat pump provides most of the home’s heating and cooling – year-round. Energy moves by itself (hot to cold) so in some cases, you can provide up to 80% of the home’s heating and cooling needs simply by leaving doors open.  There’s really no need to fit an air handler in each room unless you specifically need independent temperature control.

It is equivalent to boiling warm water – very little energy is needed to bring it to a boil. Similarly, with your home’s heating/cooling – other rooms are kept at a comfortable temperature by the natural movement of air (hot to cold).

The fact that your heat pump provides 80%+ of your home’s heating/cooling is a huge energy saving. Sometimes it’s not worth spending twice the amount for a 20% gain. If you need more information speak to us as we’d be happy to help.

Here’s what we suggest you do:

1. Reconsider if you can actually do it yourself – perhaps you could enlist the help of a friend, neighbour or a family member?
2. Try looking online or asking if anyone in your local community knows a good handyman?
3. Ask your local electrician if he can install the system for you. Remind him that he’ll be doing the electrical work and it’s not that difficult for him/her to drill a 3.5 inch hole. This is a great opportunity for them to earn an installation fee on top of any electrical work.
4. Consider calling up a general contractor and asking them – people like this know many tradespeople that may be able to help.
5.  Email these people the links below to show them just how easy it is to install one of these systems.
   1. https://youtu.be/9QSSZaMt80c
   2. https://youtu.be/7lrgnM90pQY

Our systems are 60% less cost to install than an HVAC company will charge because our pre-charged line-sets remove the expensive HVAC labour cost. The only skill needed to install one of these systems is the ability to drill a hole. If you cannot or do not want to do this – then you may need to consider paying two or three times the costs for an HVAC company to fit a non-DIY system.

Please look at our online reviews and videos if you’d like to see our products.

The air handlers are connected to the condenser by a low voltage [extendable] communication cable and follow the same route as the line sets. The communication wire is extended by cutting it and adding the new line – it is re-joined using standard electrical crimps – see here. You can either use the existing armoured cable, remove the spade connectors and connect it to the off the reel cable, or use the off the reel cable entirely and take the spade connectors off the armoured cable. Off-the-reel cable is several hundred dollars less expensive to you as the customer, that’s why we use it. You can choose to purchase off the shelf protective conduit as required to run from the condenser to the lower opening of the line cover or building entry point. You don’t need conduit protection inside the line cover set or building.

You can either do the electrical work yourself and ask a qualified electrician to check/test and sign it off or ask them to do all the work.

Note: If you’re applying for a rebate you’ll need an electrical permit – home wiring with the district or anyone but a qualified electrician signing it off – is not valid.

Installation of the product must comply with all applicable codes and regulations. The service of a certified and trained electrical technician may be required for the installation process. 

In many cases, a professional electrician may be willing to sign off on your own electrical work, provided that s/he feels comfortable with your experience and skills. They will need to check/test your wiring to ensure it meets building code and electrical safety standards. You will need the electrical installation permit in order to claim the rebate. If you don’t want to do this – that’s fine, but you are unlikely to qualify for the rebate.

Please note: electrical homeowner permits are not acceptable for this type of installation because you have not installed using a licensed professional e.g. electrician.

If you live in Vancouver, the lower mainland or Vancouver Island we offer next day shipping on single zone systems or free collection.

Ontario and the rest of Canada – single zones ship within 7 – 10 days or free collection at your nearest collection point – see here for your nearest location.

Multi Zone and Universal (central) systems:

These are shipped directly from our main warehouse and usually take 3 – 6 weeks.

Please note: lead times do change so please ask at the time of order.

When it comes to ordering a multi-zone system – you’ll need to order it as a complete kit. You cannot order in bits and pieces because they are not sold as individual products. It would not make sense to order a smaller kit e.g. lower total number of air handlers because the shipping costs of the additional items would work out more expensive. Also, there are technical constraints of fitting a min 50% BTUs of the compressor e.g. 36k compressor needs min no of air handlers [9K + 9K].

We sell over 180 different combinations of the DIY multi-zone system – these are all priced differently.

We have constant offers and often slash prices with our Price Protection Guarantee.

In order to get a multi zone system quote please email the following

(1) How many zones you need.
(2) The size in sq. ft of each zone.
(3) The approximate length in ft. of each line-set (outside condenser to inside air hander).
Note: you can use a length of rope/hose to measure this.
(4) Shipping Postcode.

Please email: contact@diyheatpumps.ca and we’ll send out a quote by reply.

Central systems: in stock – delivery 3 – 6 weeks

Multi-Zone systems – in stock – delivery 3 – 6 weeks 

In order to get a central system quote please email the following

1. The size of your home in sq. feet.

2 Ton ~ 1050 sq. ft.

3 Ton ~ 1550 sq. ft.

4 Ton ~ 2050 sq. ft.

5 Ton ~ 2500 sq. ft.

For areas greater than 25000 square feet and/or multiple stories we suggest dividing the square footage and purchasing multiple Universal® units.

2. How much line in feet from the outside condenser to the inside air handler.

3. If you need a heat kit – these are optional and are available in 5 | 8 | 10 | 15 | 20 KWH
Note: A staged electric furnace provides supplemental heating capacity and runs during defrost.

Please email: contact@diyheatpumps.ca and we’ll send out a quote by reply.

We have constant offers and often slash prices with our Price Protection Guarantee.

These can be viewed on our website here

In order to get a custom (> 25′ line) single zone quote please email the following:

(1) The size in sq. ft of the installation zone.

(2) The approximate length in ft. of the line-set (outside condenser to inside air hander).

Note: you can use a length of rope/hose to measure this.

(3) Shipping Postcode.

Please email: contact@diyheatpumps.ca and we’ll send out a quote by reply.

Although pre-charged systems do not require an HVAC technician to vacuum/charge the lines – we advise that in order to **potentially qualify for the rebate – you leave the lines disconnected and ask an HVAC technician to screw them together, in order to complete the connection & test the system.
This way you may obtain the necessary paperwork for the rebate. We find many independent HVAC service contractors only too willing to charge for simple jobs – that in terms of the rebate amount are insignificant in cost.

Note: We do not offer advice on your eligibility for rebates – this is something you’d need to discuss with the relevant body.

Benefits of Mr Cool DIY products.
– 60% less expensive to install compared to HVAC prices.
– Certain products are listed as eligible for the Greener Homes Grant.
– The best warranty in the industry – a *lifetime condenser warranty.

Buying direct saves you money because rebates often go directly to the HVAC company, not the consumer – here’s an example.

A customer of ours was quoted $15,000.00 to install a 24,000 BTU single zone system – he purchased and installed a DIY system from us for $3,000.00  – he saved $12000.00 buying from us and installing himself.

Disclaimer

* Rebates may change again in the near future and are subject to the issuer's criteria - it is down to you the customer to conduct your own due diligence. DIY Heat Pumps Ltd accepts no responsibility for denied rebate claims.

** This website contains information ONLY. The information is not advice and should not be treated as professional advice on any subject matter. If you require advice, contact one of the rebate bodies directly. We accept no
liability for any indirect or consequential loss or damage, or for any loss of money, profit, revenue or business (whether direct or indirect) in each case, however, caused, even if foreseeable. In circumstances where you suffer
loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents we accept no liability for this loss or damage whether due to inaccuracy, error, omission or any other cause and 
whether on the part of us or our servants, agents or any other person or entity.

Disclaimer:
Rebates are never guaranteed and are subject to change depending on funding availability and criteria. It is down to the customer to conduct their own due diligence with respect to eligibility.
DIY Heat Pumps Ltd does not offer advice on eligibility and accepts no responsibility for any denied claims. 

Note: The must be mounted no less than 5.9″ from the ceiling and are not suitable for wall mounting.
Note: The DIY systems come with wall-mounted and not cassette type air handlers.

We do not recommend ordering partial kits as full kits are discounted. These items are drop shipped from our warehouse, so it is more cost-effective to send everything together on one or two pallets. You don’t have to install the additional air handlers immediately as long as you fit  50% or more of the condenser’s capacity e.g. 36K condenser = air handlers 9K + 9K.

A 12K air handler can act as a 9K air handler and not affect performance. This is because the system contains a DC inverter that allows the system to provide the exact amount of energy required for a zone. Unlike old-fashioned systems that used to shut off, these modern systems adjust their output rates accordingly.

There is not much difference in cost – and you are getting a slightly larger capacity.

In order to get a central system quote please email the following

1. The size of your home in sq. feet.

2 Ton ~ 1050 sq. ft.

3 Ton ~ 1550 sq. ft.

4 Ton ~ 2050 sq. ft.

5 Ton ~ 2500 sq. ft.

For areas greater than 25000 square feet and/or multiple stories we suggest dividing the square footage and purchasing multiple Universal® units.

2. How much line in feet from the outside condenser to the inside air handler.

3. If you need a heat kit – these are optional and are available in 5 | 8 | 10 | 15 | 20 KWH
Note: A staged electric furnace provides supplemental heating capacity and runs during defrost.

Please email: contact@diyheatpumps.ca and we’ll send out a quote by reply.