Your unit comes with a full manufacturer’s warranty & ongoing technical support.
WARRANTY
Ductless Systems
Standard Warranty – please see HERE
Lifetime limited warranty – please see HERE.
Central Universal Systems
Standard Warranty – please see HERE
Note: State-certified or licensed HVAC contractors are not required for a warranty on the DIY series units
TECHNICAL SUPPORT – for any issues with your order or technical problems with your unit please follow the steps below.
STEP 1.
Please register your product with the manufacturer HERE
STEP 2.
Please review the error code documents below and run your first-line diagnostics.
Multi-Zone Error Codes | Single-Zone Error Codes
STEP 3.
If this does not solve your issue – please raise a technical support ticket by using the manufacturer’s email support@mrcool.com
Please be sure to include the information below.
- Name it was purchased under
- Where it was purchased from
- Your full address
- The shipping address if different from the above
- Your phone number
- Your email address
- Proof of purchase (invoice or receipt) as well as the date of purchase)
- Model number (found on the side of the unit)
- Serial number (found on side of the unit)
- Any error code? (pictures and videos will help if possible)
- HVAC Tech’s information if applicable
Once you have submitted your support request – you automatically receive a support request number by email – please save this for future reference. You may follow up by calling their tech support line on 270-366-0457 quoting this number.
STEP 4.
If you have not received a response from the manufacturer within 14 days, please feel free to contact us.
Note: you must provide us with your technical support request number before we can help you.
The process requires a little patience and confidence. It’s important to remember that a full warranty covers you and that they will get to you in sequence. As much as we love to help – we do not have access to the manufacturer’s systems that deal with tech support or warranty claims.
DIY Heat Pumps LTD does not provide the manufacturer’s technical support or warranty.