Unfortunately, we cannot issue refunds on behalf of the manufacturer as the items have already been purchased from them.
It’s a bit like ordering a bike online and wanting to return the wheels – it would be good – but the manufacturer is not set up to process such requests.
In some cases, we may be prepared to purchase items at our discretion for their wholesale cost – but this depends on our stock requirements at the time.
In this case, the customer would be responsible for shipping the items to us at their own cost. The items would need to be in re-sellable condition e.g. unopened.